Agent Reservation & Ticketing Vacancy at Oman Air Dar es Salaam February 2025 - New Jobs
Role Objective
• To effectively handling ticketing, reservation system and telephone sales and provide service to Oman Air Passengers and Travel Agents.
• Work closely with R&T Supervisor/sales teams, District Sales Manager and/or Country Manager to provide business support across all Oman commercial related areas where required.
Duties and Responsibilities;
• Ensure inbound calls are proactively managed in a timely and courteous manner and with professionalism.
• Establish and maintain good, professional working relationship with guests of Oman Air and travel agents.
• Provide Oman Air guests and travel Agents all services in line with company standards, policies, and procedures.
• Work in close co-operation with airport teams to minimise impact of disruption on customers and technical support.
• Follow up with stakeholders in various internal departments on any pressing issues surrounding business continuity.
• Additional sales support related activities covering support of one or more of the following areas: Schedule Changes, BSP Refunds, Frequent Flyer Membership activation, EC261 support, General Trade communication, Groups Support & Post related Feedback from guests
• To carry out any other duties assigned by management.
Education & Experience:
• Two years college diploma in any discipline
• OR having IATA/Sabre/Galileo/Amadeus certificate with Secondary School certificate.
Special Skills & Knowledge:
• Required: Proficient in English (Spoken & Written) Desirable: Additional Language skills.
• Proficient in MS Office.
• Good Communication/Interpersonal skills.
• Advanced GDS skills and technical knowledge and understanding.
• Business Understanding General understanding of the role is desirable.
Agent Reservation & Ticketing Vacancy at Oman Air Dar es Salaam February 2025
HOW TO APPLY
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